Frequently Asked Questions

Are our products cruelty-free and vegan?

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Yes, our products are proudly cruelty-free and vegan. We do not use any animal-derived ingredients and ensure that no testing is conducted on animals at any stage of production.

Are our products for all ages, including children and seniors?

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Absolutely! Our products are formulated to be gentle and safe for all ages, from children to seniors. However, we recommend consulting with a healthcare professional before introducing any new skincare product to young children or individuals with specific medical conditions. If you have sensitive skin, it is also recommended to do a patch test before applying any product more extensively. Apply to one small area (back of hand, arm etc.) and wait 10 minutes to see if you have any reaction. If no reaction, proceed to use normally.

Are our products free from chemicals such as SLS, SLES, Parabens, phthalates, etc.?

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Yes, our products are formulated without harsh chemicals such as SLS, SLES, DEET, Parabens, phthalates, and other harmful additives. We prioritize natural and gentle ingredients to ensure the highest level of safety and efficacy for our customers.

Where are our ingredients sourced from?

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We source our ingredients from reputable suppliers in India and Vietnam, prioritizing quality, sustainability, and ethical practices. Our ingredients are carefully selected to meet our stringent standards for purity and potency.

Are our products suitable for people with sensitive skin?

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Yes, our products are specially formulated to be gentle and suitable for sensitive skin. We avoid commonly known irritants and allergens, ensuring that our products provide effective skincare solutions without causing irritation or adverse reactions.

However, if you have sensitive skin it is recommended to do a patch test before applying product more extensively. Apply to a small area (back of hand, arm etc.) and wait 10 minutes to see if there is any skin reaction. If no reaction, proceed with normal use.

Are our product packaging materials recyclable or biodegradable?

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Yes, we are committed to sustainability, and our product packaging  materials are recyclable and our bottles are reusable. We strive to minimize environmental impact and promote eco-conscious practices throughout our supply chain.

What carrier oil do you use in the MYSTIX range?

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Our brand stands out for its commitment to providing convenient, natural, and gentle skincare solutions. We prioritize quality ingredients, cruelty-free formulations, and transparency, ensuring that our products deliver effective results without compromising on safety or efficacy.

Do we have International shipping?

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Currently, international shipping is unavailable. We are working hard to resolve this issue. Please check back soon.

Are our products subject to natural variation?

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Due to the natural origin of our ingredients, slight variations in color, texture, and scent may occur between batches. This is perfectly normal and does not affect the quality or efficacy of the product.

Are there any known allergens in our products?

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While we strive to formulate our products to be gentle and safe for all skin types, some individuals may have sensitivities to certain ingredients. We provide detailed ingredient lists on our product packaging and website to help customers make informed choices and avoid potential allergens.
However, if you have sensitive skin it is recommended to do a patch test before applying product more extensively. Apply to a small area (back of hand, arm etc.) and wait 10 minutes to see if there is any skin reaction. If no reaction, proceed with normal use.

Are our products tested for safety and efficacy?

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Yes, our products undergo rigorous testing to ensure their safety, quality, and efficacy. We conduct thorough testing using industry-standard methods and adhere to strict regulatory guidelines to meet the highest standards of excellence. Our products are also lab tested for impurities and heavy metals.

What is our stance on sustainability and environmental responsibility?

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We are committed to sustainability and environmental responsibility throughout every aspect of our business. From sourcing eco-friendly ingredients to using recyclable and reusable packaging materials, we strive to minimize our carbon footprint and promote a healthier planet for future generations.

What sets our brand apart from others in the market?

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Our brand stands out for its dedication to providing natural, effective, and ethical skincare solutions. We prioritize transparency, quality, convenience and customer satisfaction, ensuring that every product delivers superior results while promoting overall well-being.

Do we offer ingredient lists for our products?

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Yes, we provide detailed ingredient lists for all of our products on our product packaging. We believe in transparency and want our customers to know exactly what they're putting on their skin.

Do we offer wholesale or bulk discounts?

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Yes, we offer wholesale and bulk discounts for qualified retailers and businesses. Additionally, we are excited to announce that our Private Label service will be coming soon. For more information, please contact us at info@mirrimnatural.com

Why do we use roll-on bottles?

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We use roll-on bottles for their convenience and precision in application. The roll-on design allows for easy and mess-free application, making it ideal for on-the-go use. Additionally, the controlled dispensing of product ensures minimal wastage and maximizes the effectiveness of our formulations.